Privacy Policy - Čas na Jídlo s.r.o.

Last updated: 06.10.25

We value your privacy. This Privacy Policy explains

how Čas na Jídlo s.r.o. (“we”, “our”, “us”) collects,

uses, and protects your personal data when you

use our services.

1. Who We Are

Čas na Jídlo s.r.o.

Registered office:

Company ID (IČO):

Contact: privacy@casanajidlo.cz

We act as the data controller for the processing of

your personal data.

2. What Data We Collect

We may collect the following categories of

personal data:

 Customer Data: name, contact details

(phone, email, address), payment details,

order history, delivery preferences.

 Restaurant Partner Data: business contact

information, payment and invoicing

details.

 Courier Data: name, contact details, ID

verification documents, vehicle

information, performance data.

 Technical Data: IP address, device

information, cookies, browsing activity on

our app/website.

3. How We Use Your Data

We use personal data only for legitimate

purposes, including:

 Processing and delivering customer

orders.

 Managing restaurant and courier

partnerships.

 Processing payments and issuing invoices.

 Customer support and handling

complaints.

 Improving our services and user

experience.

 Legal and regulatory compliance.

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process personal data on the following legal

grounds:

 Contract: to perform the services you

request.

 Legal obligation: to comply with Czech and

EU laws (e.g. tax, accounting).

 Legitimate interest: improving services,

preventing fraud, ensuring security.

 Consent: for marketing communications

or optional cookies.

5. Data Sharing

We may share data with:

 Restaurants to prepare your order.

 Couriers to deliver your order.

 Payment processors to handle secure

payments.

 IT service providers hosting our systems.

 Authorities if required by law.

All partners are bound by GDPR-compliant

contracts.

6. Data Retention

 Customer order data: kept for 5 years (for

tax/legal reasons).

 Courier/partner contracts: kept for the

duration of cooperation + 5 years.

 Marketing data: until you withdraw your

consent.

 Technical/cookie data: typically up to 13

months.

7. Your Rights

Under GDPR, you have the right to:

 Access your personal data.

 Correct inaccurate data.

 Request deletion (“right to be forgotten”).

 Restrict or object to processing.

 Data portability (transfer your data to

another provider).

 Withdraw consent at any time (for

marketing/cookies).

 File a complaint with Úřad pro ochranu

osobních údajů (UOOU) in Czechia.

Requests can be sent to privacy@casanajidlo.cz.

8. Cookies and Tracking

We use cookies to ensure proper website/app

functionality, improve services, and for

analytics/marketing (if you consent). You can

manage cookies in your browser settings.

9. Security

We apply industry-standard technical and

organizational measures to protect your data

against unauthorized access, misuse, or loss.

10. Updates to This Policy

We may update this Privacy Policy to reflect

changes in law or our practices. The updated

version will always be available on our website.