Terms and Conditions - Čas na Jídlo s.r.o.
Last updated: 06.10.25
1. General Provisions
● These Terms and Conditions regulate the
relationship between:
○ Čas na Jídlo s.r.o., registered in
[address], ID number [IČO], as the
operator of the platform (the
“Operator”),
○ Customers who place orders
through the platform,
○ Partner Restaurants who provide
food and beverages, and
○ Couriers who deliver the orders.
● By using the platform, all parties agree to
these Terms.
2. Scope of Services
● The Operator provides an online platform
enabling customers to order meals and
products from partner restaurants.
● The Operator is not the producer of meals;
responsibility for food quality and safety
lies with the Partner Restaurant.
● Delivery is provided by couriers, either
employed by the Operator or independent
contractors.
3. Orders and Payments
● Customers place orders via the platform
(mobile app or website).
● Prices are displayed including VAT and all
mandatory fees.
● Payment methods: online card payments,
digital wallets, or cash (if available).
● An order is binding once confirmed by the
Partner Restaurant.
4. Delivery Conditions
● Estimated delivery times are provided for
information only.
● In case of delay or inability to deliver, the
customer will be informed promptly.
● Risk of damage passes to the customer
upon delivery.
5. Customer Rights and Obligations
● Customers must provide accurate delivery
information.
● Customers are entitled to cancel an order
within a reasonable time before
preparation begins.
● Customers may lodge complaints
regarding missing, damaged, or incorrect
items within 24 hours of delivery.
6. Restaurant Partner Responsibilities
● Restaurants must ensure that food meets
hygiene and safety standards (HACCP
compliance).
● Menus, prices, and allergens must be
correctly listed and updated.
● Restaurants agree to fulfill confirmed
orders promptly.
7. Courier Responsibilities
● Couriers must deliver food in compliance
with hygiene and transport standards.
● Couriers are obliged to respect traffic laws
and ensure safe handling of orders.
● Couriers act either as contractors or
employees under separate agreements.
8. Liability
● The Operator is liable only for the
operation of the platform, not for the
preparation or quality of meals.
● Restaurants bear responsibility for food
safety.
● Couriers bear responsibility for safe and
timely delivery.
● The Operator is not liable for force
majeure events (e.g., strikes, accidents,
extreme weather).
9. Personal Data (GDPR)
● Processing of personal data follows GDPR
and Czech data protection laws.
● Data is collected only for the purpose of
fulfilling orders and improving services.
● Customers may request access,
correction, or deletion of their data at any
time.
10. Complaints and Disputes
● Complaints may be submitted via
[email/portal].
● If not resolved amicably, disputes shall be
handled by the competent Czech courts.
● Customers who are consumers may also
resolve disputes through the Česká
obchodní inspekce (ČOI).
11. Final Provisions
● The Operator may update these Terms
from time to time. Updated Terms will be
published on the website.
● If any provision is found invalid, the rest
remains unaffected.
● These Terms are governed by Czech law.
